Frequently Asked Questions
What happens if the product doesn't provide the experience promised
At HQ Meats we provide a quality guarantee. That means if you follow and document you following our process and the experience is not as claimed we provide a quality guarantee, which means you will be either provided your money back or any experience more catered to what you were promised
How Does the meat stay fresh during delivery?
We Flash Freeze all product, then ship in an isolated container on dry ice.
Is there in-store shopping?
Yes of course! our shipping system is designed for your convenience, that being said, we would love to see you in store!
Around the GTA and its outskirts our orders will be processed 7 days a week shipping 1 Business day!
Outside of the GTA we ship Monday-Wednesday in accordance with the postal system. Your order will be processed and shipped within 24 hours and take 1-2 business days to arrive. Orders that come in Friday-Sunday will be pushed to the following Monday.
Do you offer cooking instructions?
Yes, we have designed videos to partner with our products and assist in the cooking process. If you have any questions don't be afraid to reach out, we are always happy to help in any way we can.